1. About Us

The Satch’s Snacks brand and it's products are owned and operated by Jessica Woolley in the UK.

Trading address:

10 Woodlands Reach

Cinderford

Gloucestershire

GL142EN

E: hello@satchssnacks.co.uk

T: 07853372872

If you need to contact us please use the details above.

Please read these Terms and conditions of sale carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and conditions of sale. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms and conditions of sale.

2. Make a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 Within a mixed treat box, if a specific item is not available at the time of purchase, an alternative product of similar value will be exchanged.

2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly in size and shape from the image shown on the website and will only include any pictured accessories if clearly stated in the specification of the goods.

2.4 We have made every effort to display as accurately as possible the col-ours of our products that appear on this website. However, we cannot guar-antee that your monitor's display of any colour will accurately reflect the col-our of the actual goods.

2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.6 This contract is covered by English law.

2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

3.2 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

3.3 Carriage charges will be shown prior to you placing your order.

3.4 You will be required to pay for the goods in full at the time of ordering.

3.5 We use secure payment facilities for online purchases. This includes payments from most card providers.

3.7 Promotional prices only apply during the period stated.

3.8 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.10 Once your order is complete we will notify you of the dispatch date.

4. Delivery & Carriage Charges

4.1 Goods will be dispatched within 1-2 working days and any dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 4.13.

4.2 Our nominated delivery service aims to deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 4.13.

4.3 Your order may arrive in more than one delivery.

4.4 We can deliver our products anywhere in mainland Great Britain and Republic of Ireland. We are unable to ship outside of the UK.

4.5 We will deliver the goods to the premises you specify on your order.

4.6 At our discretion, free delivery may be available on single orders where the goods cost reaches or exceeds a pre-agreed limit. We reserve the right to withdraw or amend any offer of free delivery at any time.

4.7 Disposal of packing materials is your responsibility.

4.8 If there is no one to accept the order on the scheduled delivery date the goods may be returned to us and we reserve the right to charge you an ad-ditional re-delivery charge.

4.9 If you change the delivery address once the goods have been dis-patched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This may delay your delivery.

4.10 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.

4.11 If the goods are lost or damaged please report this to us within two working days from the delivery day.

4.12 Deliveries are made to a ground floor entrance only and on the condi-tion that there is reasonable access for the safe and prompt delivery of the goods.

4.13 Sometimes, for reasons beyond our control the courier may be pre-vented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our sup-pliers. We are not responsible where this causes a delay or failure in deliver-ing your goods.

4.14 Time is not the essence of the contract unless expressly stated other-wise in writing by a Director of the Company.

5. Cancellation and returns

5.1 Due to the nature of this product, we cannot accept return of opened/used items.

5.2 You can cancel your return your order within 7 days of receipt of goods provided the item is in the same condition that you received it, unopened, unworn, free from damages by the customer and in its original packaging, To do this, please e-mail hello@satchssnacks.co.uk.

5.3 You do not have to give any reason for the return. However, a brief ex-planation will help us to improve the service we offer to customers in the fu-ture.

5.4 If you request a return, you must return the unopened and unused goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.5 If you fail to return the goods within 14 days of the cancellation date, we reserve the right to withdraw from order cancellation and refund. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.6 We will refund all monies paid to us by you excluding any postage/ car-riage within 3 business days, less any costs due under this contract. Please see point 5.1 for exemptions. Refunds may take up to 10 business days for your bank to complete the refund.

5.7 We reserve the right not to replace any item that has been used or packaging has been opened, as we will deem this acceptance of the goods.

5.8 We will not be held liable for claims made against product performance or effectiveness. This includes improper use of the product by the buyer or effectiveness of the product whilst in use.

5.9 We reserve the right to refuse replacements on any damaged items re-ported to us outside of two working days. Please refer to points: 4.10 and 5.10This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

6. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify us by email providing details of the problem. In addition, you must provide us with a digital photo-graph of the problem. We will deal with the matter in accordance with your legal rights. Please see points 4.10 and 4.11 for time restrictions.

6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either a indicative digital image is supplied by the customer, or the original goods have been received and checked. The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.3 We are unable to guarantee and exact image match as displayed due to the nature of the product.

6.4 Where recommended by us in writing, products should be used in ac-cordance with our instructions, failure to do so may void any warranty.

6.5 If an item is no longer available we will offer an alternative. However, our liability will be to replace faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items under the claim.

6.6 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

6.7 The Buyer must duly inspect the delivered goods and inform the Seller without undue delay about any discovered defects. A later claim about the kind, number or damage to the goods during shipping will not possibly be taken into consideration. If the goods are damaged, the Buyer can refuse to accept the delivery.

6.8 If the goods do not correspond to the goods under the Agreement after the Buyer has accepted the delivery of such goods, the Buyer has the right to the following: the Buyer must without undue delay and free of charge re-turn the goods to the conditions stated in a purchase agreement and that must be made by delivering new goods; if such steps are not possible, the Buyer may require a fair discount on the purchase price.

6.9 Notwithstanding legal exceptions, the Buyer cannot withdraw from the Agreement or request delivery of new goods if they cannot return the goods in the same condition in which the goods were delivered.

6.10 The Seller reserves the right to withdraw from the Agreement with such a Buyer whose warranty claims are not adequate or whose purchase activity shows speculative nature.

6.11 Whilst our products are independently tested, we cannot reasonably accept liability for the effectiveness of our products when in use. Once pur-chased, the Buyer accepts all liability for the proper use and effectiveness of our products.

7. Liability

7.1 The products sold on this website have been designed to comply with all relevant UK and EU legislation. We cannot warrant or represent that they comply with any legal requirement outside of these regions.

7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not use any goods until you have received them and inspected them.

8. Trade or Business Customers

The following conditions apply to orders placed by Trade or Business Cus-tomers.

8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make cancellation and/or re-stocking charges.

8.2 Claims for missing or damaged items must be made in writing within 2 working days of delivery.

8.3 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.

8.4 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.